CUSTOMER FAQS

 

 

FREQUENTLY ASKED QUESTIONS

 

What are your accepted payment methods?

Teabloom accepts Visa, MasterCard, American Express, Discover, PayPal and Pay with Amazon. Please note, Pay with Amazon is NOT Amazon Prime, it is merely using the payment method from your Amazon account. All transactions are in U.S. Dollars.

 

Can I ship one order to multiple locations?

Yes. If you are looking to send Teabloom products to two or more addresses, add products to your shopping cart, then click on the purple cart button on the top right of the page, and then below the green button 'proceed to checkout' you will find a link named 'Shipping to two or more addresses? Login & Checkout Here', just click it, login to your account and add as many shipping addresses as you wish and then use the simple drop down tool to assign each one to the product you wish to send. It's quick and easy.

 

Do you ship outside of the United States?

We are currently not shipping outside of the United States. However, If you are located in Europe, we recommend you shop at one of our Amazon Stores in Europe: Teabloom UK, Teabloom DE, Teabloom IT, Teabloom FR, Teabloom ES. If you are located in Canada we recommend you shop at Teabloom Canada. You may also find some of our products on Amazon in Sweden, Poland, Netherlands, United Arab Emirates, Singapore, Japan, Mexico, Brazil, and Australia (simply search for 'Teabloom' at your local Amazon marketplace). 

 

Can I use pre-paid Gift Cards to pay for my order?

YES. When using a pre-paid Gift Card from VISA, MasterCard or AMEX, enter the pre-paid Gift Card number in the Credit Card field in Payments. When using prepaid gift cards, the amount on the card must MEET or EXCEED the amount of your online order. For example, if you have a $50 VISA Gift Card, and your order total is $75, your gift card will be declined, because the card does not have enough funds to cover the entire order total. Some stores and websites offer their own Gift Cards or Gift Certificates. When used, they simply deduct the amount of the card (for example $50) from your online order total (for example $75). You then pay the remaining balance with a credit card or payment of your choice ($25). Our Teabloom Gift Certificates and Teabloom E-Gift Cards work this way.

 

Do you have gift certificates?

Yes. Our Gift Certificates are a perfect alternative to guessing someone's favorite tea blend or product. You may print the certificate from our website and deliver in person, or, send it via email. Since we do not send a physical certificate or card, there is no shipping charge for Teabloom Gift Certificates. NOTE: Gift Certificates apply only to the cost of product(s) and associated taxes, Gift Certificates do not apply to shipping charges.

 

Do you collect sales tax?

Teabloom is required to collect U.S. sales tax based on where our products are stored and shipped to.

 

Do you offer gift wrapping?

Teabloom US Amazon Store, at our Teabloom Canada Amazon Store and at our Amazon Stores in Europe: Teabloom UKTeabloom DE,  Teabloom ITTeabloom FRTeabloom ES We do not currently offer gift wrapping on this website, but we do offer several gift boxed products. Our gift boxes are as elegant as any gift solution on the market. Please explore our selection.

 

Is it safe to place an order on Teabloom.com?

Absolutely! We use the latest industry-standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view our Privacy Policy for more information about how we use and secure personal information.

 

Do you have additional questions?

Please contact us for any additional queries you may have. Thank you.