Shipping Protection
Ship with confidence. Our optional shipping protection covers your order against loss, theft, and damage from the moment it leaves our facility until it arrives at your door.
What's Covered
- Lost packages — orders that never arrive or go missing in transit
- Stolen packages — deliveries taken from your doorstep or mailbox
- Damaged items — products broken, crushed, or otherwise harmed during shipping
What's Not Covered
- Damage caused after delivery (e.g., drops, spills, or improper storage)
- Claims filed more than 15 days after the delivery date
- Cosmetic imperfections on packaging that do not affect the product inside
- An incorrect or incomplete shipping address provided at checkout
- Free items, samples, or promotional gifts included with your order
How the Fee Is Calculated
The shipping protection fee is 2.5% of your order subtotal, with a minimum of $1.95. It is calculated automatically and shown in your cart before you check out.
The fee is based on your subtotal after any discounts or coupons have been applied.
How to File a Claim
If your package is lost, stolen, or arrives damaged, we're here to help. Follow these steps:
- Visit our Contact Us page or email our customer service team.
- Include your order number and a description of the issue.
- For damaged items, please attach photos of the damage and the packaging.
- Our team will review your claim and respond within 1–2 business days.
Once approved, we will arrange a replacement or issue a refund for the affected items, including the shipping protection fee.
Frequently Asked Questions
No. Shipping protection is entirely optional. It is selected by default at checkout for your convenience, but you can uncheck it at any time before placing your order.
Yes. Simply uncheck the "Shipping Protection" checkbox on the cart page or at checkout. The fee will be removed from your order total immediately.
Coverage begins when your package is shipped from our facility and ends when it is delivered to the address you provided. Claims must be filed within 15 days of the delivery date (or the estimated delivery date for lost packages).
Yes. If your tracking shows delivery but you did not receive the package, this is considered a stolen or misdelivered package and is covered. Please file a claim as soon as possible.
If you receive a full order refund, the shipping protection fee is included. If you file a successful claim, the protection fee is also refunded along with the affected items.
Yes. Shipping protection is available for all shipping destinations. The same coverage applies regardless of where your order is shipped.